Delivery

Delivery time

Your order will be dispatched once all articles are available.
When all items are in stock, orders are dispatched on the same day, or on the next day depending on the hour and payment method chosen. Otherwise, they will be dispatched within the estimated delivery time for the articles out of stock.

Orders are processed on the business days of the Portuguese national calendar. Orders processed until 15:00 GMT are usually dispatched on the same day. When processed after this time, they are dispatched the next business day.

 

After shipping, the estimated delivery time is:: 

Portugal Continental: 1 weekday
Madeira: until 5 weekdays
Azores:7 to 11 weekdays
EU: up to 7 weekdays
Outside EU: up to 15 weekdays
Brazil: 10 to 22 weekdays

Delays may occur due to high flow periods, such as holidays and Christmas.

Customs may delay the delivery for inspection.

 

International Customers

We ship worldwide. If your country is missing on the list of countries in the shopping bag, please contact us and request a quote.

 

SweetCare is governed by Portuguese legislation and can not be responsible for shipments of substances that are not allowed to be sold in the destination country. In these cases: 

  • If the shipment is made by CTT – Correios de Portugal (portuguese oficial mail) after destination customs supervision the order automatically returns. After arriving at our store, we refund our client with a discount voucher; the value of the refund is the value of the products minus any Portuguese customs fees applied.
     
  • If shipment is made by express mail, the return implies cost for our client (shipping + portuguese customs fees ).
    If the value is accepted, after we receive the order at our warehouse, the value of the refund is: the value of the products minus return cost (shipping cost plus any portuguese or international customs fees applied). Refund is made with discount voucher. If the value is not accepted or we don't get an answer in time (3 days), SweetCare reserves the right to not assume return costs, to abandon the order and consequently not refund any value.

Some countries don't place the possibility to choose between return or abandon the order. Return is automatically performed and the costs are supported by our client.
After order shipment, situations of need for change of address due to insufficient address / incorrect or different from the initially requested, implies the cost of 5 € to the customer

Although uncommon, in specific cases, the customer may have to go to the nearest post office to pick up the order. 

Tracking

As soon as we ship the order, you'll receive by email the tracking number to follow your order.

 

Insurance

All shipments are covered by insurance against loss.
In the event that your order is lost, SweetCare refunds the entire order or makes a second shipment at no additional cost.
An order can only be considered as lost after confirmation by the company that made the transport.