Help

Your satisfaction is our highest priority. We do our best to deliver high quality products, granting an excellance service.
In case you have further questions please, contact us.

Frequent Questions

General Questions?

You can exchange your order up to 15 days after the delivery of that same order.
When you return or wish to exchange, the product must be intact, in the original package, along with documents and manuals.
Products that show they have already been used will not be accepted.
Returns will not be accepted without the consent of SweetCare.


Yes. Just click here and you will have access to all catalogues of the brands available in our store; then, send us an email with your request, pointing out the brand and item wanted.
The order is personaly handled by one of our assistants, who will send, by email, all the information needed to proceed with the payment.

Money Issues?

Yes. We enable the viewing of the prices in four different currencies: Euros, Dollars, Reais and Pounds, granting a real notion of how much a produsct is worth in your currency.
The exchange fees correspond to the fees charged on the day you are visiting or purchasing on the site. The value of your purchase is charged in euros by your bank ou by your credit card Co (Visa, MasterCard...).
The exchange fee is updated every day, whereupon, the exact value in your currency depends on the day your purchase is complete.

As a reinforcement of safety procedures, the credit card charge permit is valid just for 7 days. SweetCare has authorization, up to that date, to charge your credit card..
According to SweetCare policy, your credit card will only be charged when the order is finally complete. The exception lays in the orders dispatched only after 7 days. In these cases, to avoid a new re-authorization request, SweetCare will process the charge on the 7th day.

Even though it is not frequent to charge custom fees, they can happen, depending on the current legislation of each country.
That specific payment is the client's responsibility, and must be payed on the delivery moment, or when the package is picked up.

If you are using home banking, please select "Purchases" instead of "Bills". Normally that is the problem.
If you have further difficulties please contact us.

The discount code must be typed during the conclusion of your purchase.
Please check if it was indeed validated before the payment.
The assigned discounts cannot be used along with other discounts or promotions. And they fall upon the recommended retail price.
You can only use one discount code per purchase.
 

Delivery Issues?

The shipping costs are automatically calculated. After adding your item(s) to your shopping bag, choose the delivery address and the shipping fee is automatically displayed. These values vary depending on weight and size of your order.
For orders over 65euros, in Continental Portugal, the shipping fees are free.

Orders are usually delivered at the address pointed out in the conclusion of your order. However, in some countries, after a failed delivery attempt, the order is delivered at the post office.

As soon as the package is dispatched, you will receive an email with all information concerning your order, such as number of transport guide and how you can aknowledge its location.

Our goal is to vouch for a quick and efficient shipping for all our clients worldwide. On the page of each product you can find a reference to the predicted deadline for the item's expedition. If the product is found in stock in our warehouse, it will say "Immediate". Supposing there is no item in stock, the estimated time for shipping is displayed.
Your order will be shipped as soon as all items are found available. If, by any chance, it will take longer than predicted, we will immediately contact you.

After shipping the orders, for you to recieve your order normally it takes:
Portugal Continental: 1 week-day
Madeira: up to 5 week-days
Azores: 7 to 11 week-days
European Community countries: up to 3 week-days
Non-European Community countries: up to 15 week-days
Brazil: 8 to 15 week-days

You can send us an email and we will do our best to keep you updated concerning the transportation status.

Yes, it is possible. As son as your order is shipped, you will recieve an email with referring the number of the transportation guide and how you can monitor your order's situation.

We do our best to protect and secure every product. Please write, at all times, 'ACCEPT WITH RESERVES'. Just so can we set in motion the transportation insurance.
If a package is clearly damaged when delivered, please open it in the presence of the courier. If any product is found damaged, notify the transportation company immeadiately. Contact us right away and send us photos of the damaged box and products.

Safety Issues?

None at all. The transmission of credit card data uses SSL technology. This is today's most advanced safety technology, assuring that you credit card number, as well as all of your personal information is not sent online without the proper encription.
Is is statistically proven taht shopping online with a credit card is safer than doing so in a shop or restaurant. Nevertheless, we have other available payment methods.

Secure Sockets Layer (SSL) - the safest technology in order to protect all personal information. The SSL technology protects transactions, by encripting your name, address and credit card number and other informations, so that no one can read them while they travel online.

Our client database is probably our most valuable asset. We never share that information and we do not intend to do so.

No problem whatsoever. We offer other payment methods:
Portuguese orders: counter-delivery, bank transfer, paypal.
International orders: Credit Card and paypal.

We gather just the information needed to process your orders. We also keep the email addresses of those who communicate with us. We do not share neither do we sell your email address or other personal informations to third parties. For a complete consult please click in privacy policy.